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LEGAL

Privacy Policy

Improving Lives in Nepal (ILIN) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.

Your privacy at a glance

  • We only collect information you choose to give us (for example, through our contact, volunteer, or donation forms) and basic technical data from your visit.
  • We use your information to respond to you, deliver our programs, process donations, and send updates you have requested.
  • We do not sell or rent your personal information to anyone.
  • You can ask us to access, correct, or delete your information at any time.

1. Who We Are

Improving Lives in Nepal (ILIN) is a registered non-profit organization (Government Registration No. 216511/75/076) based in Pulchowk-4, Lalitpur, Nepal. ILIN operates this website to share information about our education, healthcare, women’s empowerment, and community development work, and to enable people to contact us, volunteer, subscribe to updates, and make donations. In this policy, “we,” “us,” and “our” refer to ILIN.

2. Information We Collect

Information you provide to us. When you use our contact, volunteer, partnership, donation, or newsletter forms, we may collect your name, email address, phone number, organization name, location, and any message or details you choose to share. If you make a donation, we may collect the information needed to acknowledge and record your gift.

Information collected automatically. When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This may be collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries, messages, and requests;
  • Process and acknowledge donations and issue receipts;
  • Manage volunteer, career, and partnership applications;
  • Send newsletters, impact updates, and information you have requested;
  • Operate, maintain, and improve our website and programs;
  • Comply with legal, regulatory, and reporting obligations.

4. Donations and Payment Information

If you choose to donate, any bank transfer or wire is processed directly through your bank or the relevant financial institution. ILIN does not collect or store your full card or bank credentials on this website. We keep records of donations (such as donor name, contact details, amount, and designated purpose) for acknowledgement, accounting, transparency, and legal compliance.

5. Cookies and Analytics

Our website may use cookies and similar technologies to help the site function properly, remember your preferences, and understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do. If we use analytics services, they help us understand aggregate, non-identifying trends about website usage.

6. How We Share Information

We do not sell or rent your personal information. We may share it only in limited circumstances:

  • With trusted service providers who help us operate our website and programs, under confidentiality obligations;
  • With our funding and program partners where necessary to deliver a specific project, and only to the extent required;
  • When required by law, regulation, or legal process, or to protect the rights, safety, and property of ILIN, our beneficiaries, or others.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet accounting, reporting, and legal requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

9. Children’s Privacy

ILIN works to protect and support children through its programs, and we take child safeguarding seriously. This website is intended for a general adult audience and is not directed to children. We do not knowingly collect personal information from children through this website. Where our program activities involve children, any related information is handled with special care and in line with our child protection and safeguarding commitments. If you believe a child has provided us information through this website, please contact us so we can remove it.

10. Your Rights and Choices

You may, subject to applicable law:

  • Request access to the personal information we hold about you;
  • Ask us to correct or update inaccurate information;
  • Ask us to delete your information where appropriate;
  • Unsubscribe from our newsletters at any time using the link in our emails or by contacting us.

To exercise any of these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to other websites, such as partner or social media pages. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

Contact Us About Your Privacy

If you have questions about this Privacy Policy or how your information is handled, please reach out to us:

Email ILIN